Himalayan Footsteps® are a trading name of Bulldog Adventures UK a Limited company. Registered Office, 7-11 Melville Street, Edinburgh, EH3 7PE, United Kingdom trading at Pisces House, 3 Cornfield Terrace, Eastbourne BN21 4NN United Kingdom. Travel Trust Association (TTA) membership number U5586. (Hereafter known as we, us, our). The following conditions apply to the contract made between you and us upon signing the booking form and in governed by Scottish Law. (You or your in these conditions mean all the named persons included on the booking form). All prices are quoted in Pounds Sterling (GBP).
1. Financial Protection
In the unlikely event we cannot provide your holiday, we guarantee a full refund.
a) We are a trade member of the Travel Trust Association that holds your funds in a trust account in order to provide financial protection.
b) Our travel protection plan covers every service that you have booked and is outlined in the TTA Guarantee Leaflet.
c) It is very improbable that we would become insolvent, should this happen, in most circumstances, your money will still be held within the trust account of the TTA and available to pay for your holiday.
d) See the TTA Consumer Web Zone.
2. Deposits and Payments
Upon signing the booking form, you must pay the full amount for flights (if applicable) and a minimum deposit of 25% for the rest of the booking.
a) Deposits are non-refundable.
b) Upon receipt of your signed booking form and deposit a legally binding contract exists between you and us.
c) The remaining cost of your booking (i.e. 75%) must be paid no later than eight weeks (56 days) after the date of deposit.
d) If you make a booking less than eight weeks (56 days) before the date you wish to travel, the full price must be paid at the time of booking.
e) It is your responsibility to make sure all your personal details we have recorded are correct, especially the spelling of names.
f) If you do not pay the full cost of your booking within time we can cancel your holiday, retain your deposit, apply cancellation charges and seek these costs via legal action against you.
Should you wish to cancel:
a) The person who signed the booking form must notify us immediately.
b) Cancellation is effective from the date we receive your notification.
c) The following charges would apply which are similar throughout the travel industry and usually covered by your travel insurance, provided the reason for cancellation falls within the terms and conditions of your policy.
d) Flight cancellations are subject to the cancellation fees dictated by the airline plus our booking fee. The remainder is refunded as soon as possible; typically it takes up to 45 days before we are reimbursed from the airline and can pass the refund to you.
Timescale and Cancellation Fees
60 days or more before departure date: Loss of deposit only
29 to 59 days before departure date: 30% of booking cost
16 to 28 days before departure date: 60% of booking cost
15 days or less before departure date: 100% of booking cost
Should we wish to cancel:
e) If we have to cancel your holiday before the date of departure you will receive a full refund or have the choice of taking an alternative holiday.
f) We are not liable for loss or damage however so arising, including consequential losses, expenses, vaccinations, visa fees or other travel arrangements.
g) No compensation will be paid or liability accepted where we are forced to cancel your booking from the consequences of flight cancellations/changes, strikes, industrial action, riots, government intervention, wars, threat of war, terrorist activity, threat of terrorist activity, violence, natural or nuclear disaster, fire, weather conditions, flood, sickness, quarantine, or other similar events beyond our control.
4. Airlines and Flights
We use a variety of airlines to destinations around the world, when you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
a) The full cost of flights must be paid at one time; we do not accept deposits on flights.
b) For operational reasons the right is reserved to change the airline.
c) Flight cancellations are subject to the cancellation fees dictated by the airline plus our booking fee. The remainder is refunded as soon as possible; typically it takes up to 45 days before we are reimbursed from the airline and can pass the refund to you.
d) Any air travel that is part of any holiday is subject to conditions as stipulated by the airline and liability is limited in accordance with international convention.
e) UK airport taxes are included in the price of your flight. Should these taxes increase or surcharges added; the charges will be passed on to you, sometimes after paying for the flight.
f) Check with your travel advisor to see if foreign airport taxes are included in the flight price.
g) We need a copy of your passport that must be valid for more than six months after the date of return before booking your flight.
h) We accept no responsibility and resulting costs involved if air tickets are issued with names that do not match passport names, it is your responsibility to check.
i) We will advise, but all passport, visa, travel insurance and health certificate requirements are your responsibility, not ours.
5. Changes to your Itinerary
Itinerary changes may occur. We reserve the right to make such changes after we confirm your booking.
a) You will be notified of any such changes.
b) Should you wish to change your itinerary in any way after signing the booking form, we reserve the right to charge a £50 administration fee per person in the booking.
c) No compensation will be paid or liability accepted where we are forced to cancel your booking from the consequences of flight cancellations/changes, strikes, industrial action, riots, government intervention, wars, threat of war, terrorist activity, threat of terrorist activity, violence, natural or nuclear disaster, fire, weather conditions, flood, sickness, quarantine, or other similar events beyond our control.
6. Disputes and Refunds
a) If you have a complaint on your holiday, you are required to inform your country operations manager immediately, or our local agent, or the hotel owner and then notify the UK office of Himalayan Footsteps in writing at the earliest possibility, and no later than 28 days after the end of the services you have booked with us.
b) Any request for refunds on any given holiday must be addressed to our office in the UK. Our agents and representatives are not entitled to meet clients’ claims for refunds for whatever reason. Similarly, a client leaving a holiday en route will not be entitled to any refund unless agreed by the Himalayan Footsteps Managing Director.
c) If you have a dispute with us that you are unable to resolve, you may be able to call upon the services of the Travel Trust Association.
d) You have the right to cancel within seven days of your contract with us.
e) If you do cancel your order, you will have your payment returned in line with Clause 3 ‘Cancellations’.
7. Travel Insurance
Travel insurance is compulsory and your responsibility, you must provide us with a copy of your policy before you travel.
a) Must cover personal accident, death, medical expenses and repatriation costs, including air ambulance and helicopter rescue.
b) Cover should be extended to include cancellation, curtailment, loss of belongings and all other expenses that may arise in connection with loss, damage, injury or other inconveniences.
c) There should be no clauses that limit your cover for the type of activities in your holiday. Check your activities are fully covered, including maximum altitude limits for trekking.
8. Risk and Liability
In making a booking, you realise and accept the potential risks and hazards involved in foreign travel/any travel in addition to those risks associated with adventure travel (if applicable) and you affirm that you are both mentally and physically capable of undertaking your chosen trip. Some risks of adventure travel may include injury, sickness and disease, remoteness from medical services, loss or damage to property, discomfort and inconvenience, and extreme weather conditions. You acknowledge that your decision to travel is made in the light of consideration of this information, including any foreign office advice, and that you are willing to assume personal risks associated with this travel.
9. Authority and Laws
Signing the booking form signifies your acceptance of authority from our representatives, guides, agents, employees, and suppliers to make decisions affecting you during your holiday.
a) You must adhere at all times to the laws, customs, foreign exchange, and drug regulations of your destination.
b) If it is the opinion of our representative or guides that your behaviour or physical condition is detrimental to the safety or welfare of you or your group, or a hindrance to your itinerary you must be excluded from the whole of, or part of, the itinerary without recourse to any refund.
c) In the case of ill health, we reserve the right to make appropriate arrangements as we see necessary for your good health and to recover the costs from you.
10. Passports and Visas
a) Your passport must be valid for a minimum of six months after your return date to the UK.
b) We require a copy of passports belonging to all people named on the booking form.
c) We will advise, but all passport, visa, travel insurance and health certificate requirements are your responsibility, not ours.
d) We have no liability to you for any cost, loss or damage to your passport, nor will we refund you the cost of any unused portion of your holiday.
e) Any information or assistance we give you is in good faith.
11. Data Protection
The data protection act 1998 ensures that your personal information is handled properly. We comply with the eight principals that make sure your personal information is:
Fairly and lawfully processed. processed for limited purposes, adequate, relevant and not excessive, accurate and up to date, not kept for longer than is necessary, processed in line with your rights, secure, and not transferred to other countries without adequate protection.
a) When you sign the booking form you authorise us to pass information about you to our representatives, employees and suppliers.
b) We are not liable for any acts or omissions of our agents and/or suppliers in relation to such information.
c) The Information Commissioner’s Office has legal powers to ensure that we comply with the requirements of the Data Protection Act 1998. It is important to note that these powers focus on ensuring we meet the obligations of the Act.
12. Independent Travelling
Where you make independent travel arrangements outside of the scope of your itinerary, this is done entirely at your own risk.
a) If you make additional arrangements outside of the itinerary of your booking, no liabilities of these arrangements is accepted by us whatsoever.
b) Your rights will solely lie with the companies supplying the independent travel arrangements.